Order Management & Logistics
Application Benefits
- Proactively ensure customer satisfaction
- Provide updates to customers on order status
- Increase repeat business by providing Grade A customer service
The only thing more important than getting the sale is fulfilling the order. Whether the order is for a good or for a service, the customer has an expectation that he/she is going to receive what will be paid for.
Effective Order Management means that the level of service, price and quality promised is actually delivered.
For a service, this means that all elements are delivered on time, and meet the customer’s requirements. Updates are provided as needed to the customer.
For a product, this means that what was ordered matches what’s delivered and that the ‘promise date’ matches the actual ‘delivered date.
The OM tool provides the means to ensure that customers keep coming back to YOU.
Contact me for a free needs-analysis: mattm@dbase-designs.com
