dbase-Designs

Application Benefits

• Find the reasons behind inbound calls.
• Link inbound calls to customers (existing and prospective), creating a history of customer contact.
• Creates a ‘prospect list’ to generate new business.

If you have competition, one way to gain a competitive advantage is adopt a customer-centric approach to doing business. Collecting information about your interactions with your customer allows you greater insight into their needs, so that you can tailor your offerings to meet those needs.

The Call Log is used by the Customer Lifetime Value application. The Call Log application helps identify the customer’s contribution to profitability and relate it to that customer’s demand on company resources.

Contact me for a free needs-analysis: mattm@dbase-designs.com