dbase-Designs

Service Benefits

• Ensure that your customers receive the level of service they’re promised.
• Analyze your existing data to obtain a ‘score’ of your operational effectiveness.
• Define your own metrics that define ‘success’.
• Identify performance gaps.
• Conduct ‘root-cause’ analysis to locate the specific operational deficiencies.

“It’s easy to sell what you don’t have”.  Are you consistently providing the level of service that your customers expect?  If you can answer this question, and have data to support the assertion, then you are in good shape, as you probably have the information necessary to adjust your processes appropriately. If you cannot answer this question, based on data, I submit your business may be like the person who throws a dart then moves the target in order to hit the mark.  Customer satisfaction requires the ability to measure your operational effectivness, on the individual order level.

dbase-Designs creates customized & repeatable ‘dashboard’ type reports so that you can measure your own performance on a regular basis.  This proactive approach to improving your operational performance means that you don’t need to wait until your customers complain about a problem.  Consistenly improving your operation through identifying performance gaps translates into satisfied customers that continue to do business with you.  And, satisfied customers are more likely to advocate for your business and refer friends, thereby increasing their ‘customer lifetime value’.