dbase-Designs

The medium-sized business faces a different set of business problems than the small-business.  The odds are good that you have made it past the ‘5 year hurdle’, the time frame within which most new businesses fail.  Whether you sell ‘business to consumer’ or ‘business to business’ , now your challenge lies in growing (and maintaining) your customer base.  Indeed, to stand still is to regress.  To ‘stand still’ can simply mean not keeping up with new technologies or tools available to the rest of the industry (your competitors).  If this is the case, or if you are experiencing little or no growth in sales, profit or operational efficiency, your business may be in trouble.

• Order Management & Customer Satisfaction
  • In this increasingly customer-centric business environment, truly knowing what your customer wants, needs and expects becomes critical to developing sound business strategies.  This translates into effective order-management and ensuring that your business consistently delivers what has been promised.  dbase-Designs’ experience with analyzing operational performance gaps is your insurance policy that your company does, in fact, meet your customers’ expectations.

Learn more about dbase-Designs’ Order Management analytical functions.

• Customer Lifetime Value & Profitability
  • Understanding customers’ value is equally important to your business’ profitability.  Are you dedicating enough resources to those high-profit customers?  Are you spending too much time with low-profit customers?  Answering these questions requires that your company collects enough customer-specific information, and that you have the tools to analyze and make sense of this data.  dbase-Designs can help you with either or both of these business problems.

Learn more about dbase-Designs’ Customer Lifetime Value analytical abilities.